What we do?
A hospitality team is a group of individuals working together to provide services and create positive experiences for guests in various establishments like hotels, restaurants, and event venues. These teams are crucial for delivering excellent customer service and ensuring guest satisfaction. Effective hospitality teams are built on strong teamwork, clear communication, and a focus on guest needs.
The Literal Purpose Behind Work
Vision
Develop into a healthier, more sustainable world-class hospitality company.
Mission
Core Value
Create a "Basket of Joy" for guests. Create a joyful and progressive environment for employees. Create a constant trust.
Professionalism, Care & Compassion, Guest-Centricity & Service Excellence, Agility, Respect, Integrity & Ethics.
Our Services
Check-In
The first and last impression of the celebration! From warm welcomes to smooth departures, this team ensures every guest's journey is seamless. From room allocations to key handovers, they handle every detail with professionalism and grace....
Concierge Services
The ultimate problem-solvers and go-to guides! From handling special requests to last-minute travel and luggage needs, this team ensures every guest's experience is smooth and personalized. With calm efficiency and a smile, they turn chaos into comfort..
RSVP Calling
The planners behind the precision! From guest lists to travel details, this team ensures every plan and preference is flawlessly managed. Their behind-the-scenes coordination guarantees each guest arrives informed, expected, and warmly welcomed.
Guest Assistance
The smiling faces behind every smooth experience! From guiding guests to resolving queries, this team ensures everyone feels welcomed and cared for. With warmth and attention to detail, they turn hospitality into a personal, memorable touch.
Food & Beverage
The masters behind every memorable bite and sip! From grand buffets to midnight snacks, this team delivers flawless service with flavor and finesse. Their passion and precision turn dining into a true celebration experience.
Hamper Placement
The team that turns every room into a warm welcome! With care and creativity, they deliver beautifully curated hampers, perfectly timed and presented. Their behind-the-scenes magic adds a personal, pampered touch to every guest's arrival.
Logistics
The invisible force turning vision into reality with flawless precision. From venue layouts and vendor coordination to guest transfers and transport tracking, they handle every detail seamlessly. With accurate movement management and real-time monitoring, they ensure zero delays and total comfort. Post-event, a detailed Excel report offers full transparency and easy reference.
Shadow
Personal guardians of guest and VIP comfort, this team ensures a smooth, stress-free experience. From schedules to last-minute needs, they handle it all with quiet grace, making every guest feel like royalty.
Arrivals & Pickups
The first touchpoint of every guest's journey! From tracking flights to smooth pickups, this team ensures timely, stress-free arrivals. With sharp coordination and a warm welcome, every guest feels special from the moment they arrive.
Helpdesk & Room Calling
The calm voice behind every guest query! From directions to room service, this team is always just a call away. With prompt, courteous support, they turn every concern into comfort—anytime, every time.
Artist Management
The silent force behind every show-stopping performance! From artist logistics to stage cues, this team ensures flawless execution with sharp planning and round-the-clock support—so every moment shines just right.
Runners & Porters
The silent movers behind the scenes! From luggage to supply runs, this dedicated team keeps everything flowing smoothly. With strength, speed, and precision, they ensure every detail is in place—making the celebration seamless and stress-free.
Greeting Team
The graceful hosts of first impressions! With warm smiles and attentive care, they welcome every guest with charm and ease—setting the perfect tone for a memorable celebration.
VIP Suite Service Steward
The backbone of every seamless setup! From inventory to timely deliveries, this team ensures every item—from décor to guest amenities—lands exactly where it should. With sharp planning and dedication, no detail is ever out of place.
Store Management
The elite team behind flawless VIP service!Trained to perfection, they deliver every dish and drink with grace, discretion, and precision—ensuring all guests feel truly valued every moment.
Concierge
The planners behind the precision! From guest lists to travel details, this team ensures every plan and preference is flawlessly managed. Their behind-the-scenes coordination guarantees each guest arrives informed, expected, and warmly welcomed.
Gallery Showcase
Explore our Professionalism with help of some clicks.
Meet The People Behind The Vision
Owner & Founder
Riya Das
Owner & Founder
Owner & Founder
Tuhin Podder
Tuhin Kundu
Contact Us
+91 7365825866
+91 7365825866
+91 8695901050
+91 8240369140
Contact.trayahospitality.com
2nd Floor_FL - A, (Old 57) New 73 PC.Panchanontola Mandir, Ghosh Road, LP - 64/11/3, Kol - 48, Block E, Lake Town, South Dumdum.